Return and Refund Policy:

 

Refund Requests:

To initiate a refund, please contact us within 7 days of your purchase. 

Eligibility:

Refunds are available for apparel, extras and damaged or defective items

Customers must cover the return costs for any returnable outsourced items.

If outsourced items cannot be returned to the third-party provider, a refund will not be issued.

Refunds for a "change of mind" will not be accepted

Once a project is approved or printed, no refunds will be issued. 

Processing:

Approved refunds will be processed within 5 business days after approval and will be credited back to the original payment method. 

Contact:

For any inquiries or further assistance, please contact us at info@vizionconcepts.com.au

Please note that we will not re-ship, replace, or refund orders due to lost packages caused by incorrect addresses. It is the responsibility of the customer to provide accurate information. No exceptions.

All returned packages labeled as "Invalid Address" are non-refundable and may incur a re-delivery fee to resend from Vizion Concepts Pty Ltd.

 

Returns

Custom Products / Graphics  Please be aware that we are unable to accept returns for custom printed products or Jersey Prints as they are tailored to the specific requirements of each customer. Refunds may be eligible prior to final proof.

It is essential to thoroughly review your order form before placing your order, as it will be produced with the colour choices, race number, spelling, and logos exactly as specified. Once your order is in the production phase, no changes can be accommodated.

Motocross Graphics are considered consumable items and are crafted using the highest-quality materials available in the motocross industry.

At Vizion Concepts Pty Ltd, we are committed to ensuring your complete satisfaction with your purchase every time you shop with us.

Apparel / Accessories If you are dissatisfied with the product received, you have a window of 7 business days to contact our team at info@vizionconcepts.com.au to address any concerns.

Damaged / Defective or Incorrect Item:

If you receive a damaged item or an incorrect item due to an error on our part, please notify us within 48 hours of receipt. In such cases, we will rectify or exchange the product at our expense and reimburse your return postage costs. If you receive a product that is subsequently found to be defective, please contact us immediately for further guidance.

To report any issues, reply directly to your order confirmation email or send an email to us with your name, address, and invoice number. Please include a detailed description of the nature of the error or fault and attach clear images illustrating the issue to facilitate a solution.

Kindly note that you are responsible for returned items until they are received by Vizion Concepts Pty Ltd. Hence, we recommend using a recorded delivery service for return shipments. The cost of returning items for the reasons mentioned above is the responsibility of the customer.

Contact Information Vizion Concepts Pty Ltd. 
18 Rapid Way, Pakenham. Victoria 3810. 
Info@vizionconcepts.com.au